as posted on my Facebook Page
D.R. Doc Young
September 21 at 2:38pm ·
→So when is there going to be Tracking Information 10 Days after I
placed my order "This order has not been updated with tracking
information. Please check back later."
Jerry: Hello! May I please have the order number?
→55f2e95ed448c57c6ed1cadc
Jerry: One moment while I look that up for you!
Jerry: Could you verify the email address on the order, please?
Jerry: Thank you very much. I have pulled up your order information. 10/8 is the estimated ship time
→you've got to be kidding me....great, never will I make another purchase
Jerry: I do apologize for the inconvenience. We have been experiencing surges in volume as of late however, with the volume decreasing we are working dilligently to update customers on their orders and their estimated ship times. These times are subject to change and have been doing so more frequently.
→it is only a T-Shirt
Jerry: It's possible the order could ship before the 8th. You will receive an email with tracking info if it does
→that was my wife's birthday present for the 22 Sep
Jerry: I apologize for the inconvenience. To compensate I can offer a 50% discount on the order
Jerry: Is this ok?
→no more comments, I am very disappointed...at this point cancel my order
keep your product
Jerry: well since your order has already reached production, I do not have the authority to cancel your order After an order goes into production, all orders are final. Thats where the claim comes in. I would file a claim for you and a claims rep will be in contact to discuss a resolution. As they have the highest authority in this issue.
→of course TeeChip got my money immediately after I placed the order
→Posting this chat on our Facebook pages and blogs
Shaneqa replied:
Hello Donald,
Thank you for reaching out regarding your order 55f2e95ed448c57c6ed1cadc . I am happy to report that we the blank garments have been received from the manufactures and your order is currently in production. While delivery dates can not be guaranteed, we will be able to act swiftly to produce your product.
Once your order is shipped, you will receive an email notification with your order’s tracking information. If you follow the available link, you can check the mail carrier’s website for an estimated delivery date. In addition to this email, you are able to track your order by visiting www.teechip.com/track_order and entering in your order number.
Thank you for your patience. If you have any other questions, please do not hesitate to contact us by emailing us back or calling (866) 251-0432. We’re available from 9 AM to 5 PM Eastern Standard Time.
Best
Shaneqa
Customer Service Representative
Like · Reply · September 22 at 5:10am
=======
Type your response ABOVE THIS LINE to reply
Donald R Young
Subject: Re: TeeChip order confirmation
SEP 25, 2015 | 09:04AM UTC
Veionte replied:
Hello, Donald
Thank you for contacting us. I would like to apologize for the delayed response, we are currently experiencing a high volume in calls and emails at the moment. I have your order pulled up and unfortunately, your order is printing. With that being said I am unable to make any adjustments or cancellations at this time. However, we can file a claim for you. By filing a claim, a claim representative can explore any resolution possible. Please let us know if you like for us to file a claim.
Thank you for your patience. If you have any other questions, please do not hesitate to contact us by emailing us back or calling (866) 251-0432. We’re available from 9 AM to 5 PM Eastern Standard Time.
Best,
TeeChip Support
Veionte
Customer Service Representative
support@teechip.com
Teechip
SEP 21, 2015 | 08:39PM UTC
--------------------------------------------
On Fri, 9/25/15, Support <support@teechip.desk-mail.com> wrote:
Subject: Re: TeeChip order confirmation
To: firedoc0@yahoo.com
Date: Friday, September 25, 2015, 3:04 AM
__________________________________
It appears by your stating "we are currently experiencing a high volume in calls and emails at the moment." there is a problem with in your Company or why else would you be experiencing a high volume not only of calls, but e-mails too. And a Moment is how long, a day, Week, Month or just whenever 14 days since I placed the order, not like TeeChip is building a boat, it is only a TeeShirt.
Automated "experiencing a high volume in calls and emails" which is a common recorded message by companies that cannot handle the demand.
As for Cancelling my Order I have stated this twice in my correspondence using Chat at TeeChip.com, with TeeChip Customer Service Jerry
"I am very disappointed...at this point cancel my order keep your product" on 21 Sep
and the other correspondence that you included in your reply below states "So please cancel and refund the amount...I shall no longer wish to do any business with TeeChip....
D.R. "Doc" Young
Has Anyone at TeeChip taken me serious TWICE NOW, NO !
SO CANCEL MY ORDER 55f2e95ed448c57c6ed1cadc AND REFUND THE AMOUNT OF ORDER BACK TO MY CREDIT CARD.
D.R. "Doc" Young
WVC UT
Type your response
ABOVE THIS LINE to reply
September 21 at 2:38pm ·
Jerry: Hello! May I please have the order number?
→55f2e95ed448c57c6ed1cadc
Jerry: One moment while I look that up for you!
Jerry: Could you verify the email address on the order, please?
Jerry: Thank you very much. I have pulled up your order information. 10/8 is the estimated ship time
→you've got to be kidding me....great, never will I make another purchase
Jerry: I do apologize for the inconvenience. We have been experiencing surges in volume as of late however, with the volume decreasing we are working dilligently to update customers on their orders and their estimated ship times. These times are subject to change and have been doing so more frequently.
→it is only a T-Shirt
Jerry: It's possible the order could ship before the 8th. You will receive an email with tracking info if it does
→that was my wife's birthday present for the 22 Sep
Jerry: I apologize for the inconvenience. To compensate I can offer a 50% discount on the order
Jerry: Is this ok?
→no more comments, I am very disappointed...at this point cancel my order
keep your product
Jerry: well since your order has already reached production, I do not have the authority to cancel your order After an order goes into production, all orders are final. Thats where the claim comes in. I would file a claim for you and a claims rep will be in contact to discuss a resolution. As they have the highest authority in this issue.
→of course TeeChip got my money immediately after I placed the order
→Posting this chat on our Facebook pages and blogs
Shaneqa replied:
Hello Donald,
Thank you for reaching out regarding your order 55f2e95ed448c57c6ed1cadc . I am happy to report that we the blank garments have been received from the manufactures and your order is currently in production. While delivery dates can not be guaranteed, we will be able to act swiftly to produce your product.
Once your order is shipped, you will receive an email notification with your order’s tracking information. If you follow the available link, you can check the mail carrier’s website for an estimated delivery date. In addition to this email, you are able to track your order by visiting www.teechip.com/track_order and entering in your order number.
Thank you for your patience. If you have any other questions, please do not hesitate to contact us by emailing us back or calling (866) 251-0432. We’re available from 9 AM to 5 PM Eastern Standard Time.
Best
Shaneqa
Customer Service Representative
Like · Reply · September 22 at 5:10am
=======
Type your response ABOVE THIS LINE to reply
Donald R Young
Subject: Re: TeeChip order confirmation
SEP 25, 2015 | 09:04AM UTC
Veionte replied:
Hello, Donald
Thank you for contacting us. I would like to apologize for the delayed response, we are currently experiencing a high volume in calls and emails at the moment. I have your order pulled up and unfortunately, your order is printing. With that being said I am unable to make any adjustments or cancellations at this time. However, we can file a claim for you. By filing a claim, a claim representative can explore any resolution possible. Please let us know if you like for us to file a claim.
Thank you for your patience. If you have any other questions, please do not hesitate to contact us by emailing us back or calling (866) 251-0432. We’re available from 9 AM to 5 PM Eastern Standard Time.
Best,
TeeChip Support
Veionte
Customer Service Representative
support@teechip.com
Teechip
SEP 21, 2015 | 08:39PM UTC
--------------------------------------------
On Fri, 9/25/15, Support <support@teechip.desk-mail.com> wrote:
Subject: Re: TeeChip order confirmation
To: firedoc0@yahoo.com
Date: Friday, September 25, 2015, 3:04 AM
__________________________________
It appears by your stating "we are currently experiencing a high volume in calls and emails at the moment." there is a problem with in your Company or why else would you be experiencing a high volume not only of calls, but e-mails too. And a Moment is how long, a day, Week, Month or just whenever 14 days since I placed the order, not like TeeChip is building a boat, it is only a TeeShirt.
Automated "experiencing a high volume in calls and emails" which is a common recorded message by companies that cannot handle the demand.
As for Cancelling my Order I have stated this twice in my correspondence using Chat at TeeChip.com, with TeeChip Customer Service Jerry
"I am very disappointed...at this point cancel my order keep your product" on 21 Sep
and the other correspondence that you included in your reply below states "So please cancel and refund the amount...I shall no longer wish to do any business with TeeChip....
D.R. "Doc" Young
Has Anyone at TeeChip taken me serious TWICE NOW, NO !
SO CANCEL MY ORDER 55f2e95ed448c57c6ed1cadc AND REFUND THE AMOUNT OF ORDER BACK TO MY CREDIT CARD.
D.R. "Doc" Young
WVC UT
Type your response
ABOVE THIS LINE to reply
